Delete your Haunt & Seek account

In the game

1. Open Haunt & Seek and go to Settings.
2. Press Delete my account.
3. Read what is deleted and what stays, then press Delete my account again to confirm.

Your account is locked straight away: you cannot play, and your haunts leave the list other players browse. Nothing is deleted for 14 days. Until then, opening the game shows the date and a Keep my account button that cancels the request.

Without the game

If you no longer have the game installed, or cannot open it, email support@faxtorial.com with the subject Delete my Haunt & Seek account.

Include your account code. It is shown in the game under Settings, as Account code: …. We use it to find your account — we do not ask for a password, and we never ask you to send one.

We start the same 14-day request and reply to say when it will be carried out. If you play as a guest and have removed the game without noting your code, we may not be able to tell which account is yours; write anyway and tell us what you remember (your ghost's name, roughly when you last played).

What is deleted

• Your name: it becomes Unknown Ghost everywhere it appears.
• Your sign-in: every session is ended, so no phone can open the account again.
• The country you chose at the age check.
• Anything you wrote in a report, and the link between a report and the run it was about.
• Your coins, Ectoplasm, levels and skills stop belonging to anyone and cannot be played again.

What is kept

• Haunts you published stay for other players to visit, shown as made by Unknown Ghost.
• Runs you played stay in other ghosts' replays, without your name.
• Records our staff wrote about the account (for example, why a reward was granted), and the game's own ledger of what was earned and spent, linked only to the anonymous account.

Children's accounts

A parent or guardian can ask for a child's account to be deleted by writing to the same address with the child's account code.